Support Member applicants have rated the interview process at Rakuten with 4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 44.5% positive. This is according to Glassdoor user ratings.
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Screening then one on one to ask questions about your previous experience and get a better understanding of your thought process. After this you get an offer and their facilities are really nice so they give a tour of the whole place .