Ramp Customer Service interview questions

I initially had a positive experience with the recruiter, who was very helpful in resetting an assessment when I ran into technical issues. I appreciated the support early on. However, the process became frustrating due to what appeared to be ongoing system issues. After completing the assessment and taking the time to record responses, the system did not reflect completion. I reached out again for assistance but did not receive a response. While I understand that hiring processes can be busy, the lack of follow-up—especially after completing a time-intensive assessment—was disappointing. Even a brief update or acknowledgment would have made a significant difference in the candidate experience.