The process includes a one-way video interview where you record yourself answering a few pre-set questions. This is followed by an assessment where you respond to mock customer inquiries to demonstrate problem-solving skills using any hints and scenarios they provide. This can take up to 1 hour if you provide thoughtful responses. Less than 24 hours after my submission, I got a rejection email with no feedback. I'm not a fan of the one-way video interviews either; it just feels awkward and impersonal.
Interview questions [1]
Question 1
Review this customer email. Include the steps in your plan and provide a reply.
After applying, got an automatic email reply with links to complete two separate initial AI screenings. One was a timed assessment and the other was an AI interview. The AI interview let's you record your answer to questions twice which was nice and the assessment was fairly straightforward but also open-ended. Use time accordingly. 30 minutes total.
Interview questions [1]
Question 1
If you could use one AI tool to improve your process as a Customer Experience Agent (job description provided], what would it be and how would you use it?
Applied first. Then got an acknowledge email.
But then, I got confused because they sent a recording interview, a test and an online interview. Did not know if I had to finish the others before the online interview. But well.
Interview questions [1]
Question 1
Simple HR questions. Tell me more about you. Your past experiences, etc.
I applied online. I interviewed at Ramp (Miami, FL) in Jan 2026
Interview
I Applied online, you have to ensure you have an updated resume to pass the AI screening. Then had a virtual recorded interview with pre-recorded questions. There was no interviewer, just questions that were shown to be answered within a certain time frame. Then another written timed interview, then phone interview
Interview questions [1]
Question 1
It was scenario based questions asking how you would handle typical difficult customer scenarios or how you would handle a situation in which the company was at fault