Customer Service applicants have rated the interview process at Randstad with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 62.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service roles take an average of 19 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Randstad overall takes an average of 16 days.
Common stages of the interview process at Randstad as a Customer Service according to 4 Glassdoor interviews include:
Phone interview: 17%
One on one interview: 17%
Background check: 11%
Group panel interview: 11%
Personality test: 11%
Skills test: 11%
Drug test: 11%
IQ intelligence test: 6%
Other: 6%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 day. I interviewed at Randstad (Montreal, QC) in Sep 2025
Interview
The interviewer arrived late. The interviewer did not have CV open. Interviewer asked rather vague questions. The questions that were specific, had answers already on the CV. After indicating that I have service desk and helpdesk experience, I was still asked if I have customer service experience and call center experience. Interviewer had difficulty expressing thoughts and ideas, as the interviewer would repeatedly re-phrase their questions due to asking one thing but meaning another.
HR phone call by Randstad recruiter, then 2nd stage is hiring manager interview, then 3rd and final stage is the simulation test, afterwards, then result and offer of employment when successful.
I applied online. The process took 5 days. I interviewed at Randstad (Mississauga, ON) in Feb 2024
Interview
Quick and straightforward. After submitting my resume, I had to wait 3 day for the revision of my profile, then I received a phone call where my experience was assessed.