Phone interview was everything you’d expect. Interviewer was kind and asked your standard “what are you looking for in a job?” Video Interview process took almost a week to set up because the team was “busy” and couldn’t work with my schedule. But it felt more like a lightning round of questions for A+ certification ( which wasn’t in the initial role description) the interviewers did not hide their annoyance well either (when hiring for a customer support role, understand that your candidates can often read your body language and that eye rolls are visible on camera.)

I had three interviews: phone screen with a recruiter, technical interview (web), and an in-person interview. Everyone I met was professional and helpful. The HR office even called me the day before my in-person interview to make sure I knew where to go and had received all of the information that they had sent me. I was impressed by the organization and knowledge of each person involved, and the whole process spoke well of the company.