I applied through a staffing agency. The process took 3 days. I interviewed at Reliant Energy (Houston, TX) in Dec 2012
Interview
Staffing agency interview me two times. I interviewed with a supervisor first, then I took a test. After passing the test I interviewed with the manager last. I was accepted the position at the location.
I applied online. The process took 2 days. I interviewed at Reliant Energy (Houston, TX)
Interview
They hire through Primary services or Riverway. They will ask general questions about your ability to interact with customers over the phone. They perform an over the phone interview that is more basic. If that goes well, they will schedule an in person interview. They are really looking to fill spots due to Reliant constantly hiring. If you look the part, meaning business professional that helps ALOT. Presentation is important with this client.
I applied in-person. The process took 4 weeks. I interviewed at Reliant Energy (Atlanta, GA) in Oct 2014
Interview
Make sure your understand the industry. Additionally you must me fast paced and willing to work long hours. The interviewer is very intense. You must be very quick on your feet.
I applied through a staffing agency. The process took 4 days. I interviewed at Reliant Energy (Houston, TX) in Apr 2014
Interview
it was fairly easy, they were very pleasant during the entire process. They asked the basic questions which were straight to the point of the job then immediately after they let you know if you were selected or not
Customer Service Representative applicants have rated the interview process at Reliant Energy with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 50% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 10 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Reliant Energy overall takes an average of 10 days.
Common stages of the interview process at Reliant Energy as a Customer Service Representative according to 4 Glassdoor interviews include:
Drug test: 20%
One on one interview: 20%
Background check: 20%
Skills test: 20%
Phone interview: 13%
Personality test: 7%
Here are the most commonly searched roles for interview reports -