I applied online and was contacted within a week for a phone interview. The initial call focused mostly on behavioral questions and gauging my interest in consumer lending. The interviewer walked through the responsibilities of the role, which centered around customer service, loan processing, and sales-oriented tasks. It felt more like a retail or sales role than traditional finance or banking, which was a bit unexpected. The process was professional and timely, but the position didn’t quite align with my long-term career goals.