Front Desk Agent applicants have rated the interview process at Residence Inn with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 58.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Front Desk Agent roles take an average of 3 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Residence Inn overall takes an average of 3 days.
Common stages of the interview process at Residence Inn as a Front Desk Agent according to 3 Glassdoor interviews include:
One on one interview: 33%
Background check: 17%
Group panel interview: 17%
Skills test: 17%
Phone interview: 17%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Residence Inn (Orlando, FL) in May 2021
Interview
In person interview with Hotel Manager & Ops Manager & phone interview with Front Desk Manager. Everyone was very welcoming and made me feel quite comfortable. They were able to answer all my questions about the hotel and the Marriott brand overall.
Interview questions [1]
Question 1
Describe your customer service experience and give an example of a guest recovery situation.
I applied online. The process took 3 days. I interviewed at Residence Inn in Sep 2021
Interview
Easy, GM and Front desk supervisor asked basic questions like what’s your experience that’s related to your position? They do a full walk through of the hotel. They ask you about basic customer service skills and how well you work under pressure.
Interview questions [1]
Question 1
Name a time you had a bad encounter with a customer
Interview took 20 minutes. It was all about customer service and handling unhappy customers. They wanted to see you personality through your answers. Interview took 20 minutes. It was all about customer service and handling unhappy customers. They wanted to see you personality through your answers. Interview took 20 minutes. It was all about customer service and handling unhappy customers. They wanted to see you personality through your answers.