Hi there, Thank you so much for your feedback. It is disappointing to hear that you felt that you did not get a great experience when interviewing with us recently. I am sorry that you had an interview process that was longer than ideal. This is not the way we like to hire at Reward Gateway, a position at this level should have been a shorter process. Ideally, we would have combined two of the processes towards the end and have been clearer with you on what the stages are before the interview process started. So why was it longer than it should have been? Midway through your interview process, we were making some changes to our UK sales team which lead to a delay in our hiring process, and to make the hiring consistent with our newly agreed process with the team we adjusted the process to match that. We should have explained this to you, so you would have understood the steps in the process and what the purpose was for each of them. We have already reviewed this going forward and have a clearer structure for interviews which are agreed before we begin the recruitment process and will be shared with candidates in advance. Lastly, I can see that the feedback we gave you did not reflect the effort you put into the process. We should have given you a better level of feedback and the reasons why we did not proceed. If you want to reach out to me directly I can ensure that you get some detailed feedback as I know how important feedback is when you are interviewing for a new position. I am sorry we did not give you a great experience and thank you again for the feedback you have shared, it will be taken on board to ensure we are better in the future. Regards Gemma