Hi, Robert here Thank you for taking the time to share your experiences. I can see that we did not give you a good candidate experience, and I am sorry for this. We should have done better. I will be sharing this feedback with the Recruitment team and hiring managers and see how we can learn from the mistakes we made. In response to the points you raise, I can see that the communication timings and information you receive needs to be better and also correct. This is an area I will address directly with the team. We want everyone to have a great experience with RG. At the beginning of the recruitment process a clear plan was shared and agreed on and so I am going to contact those involved in the selection process to understand what changed from the agreements we had in place and why. The Recruitment plan is there to ensure everyone in the process is on the same page and understands the expectations throughout; including about the purpose of the presentation task. I am going to think about how we can make this more transparent for our candidates also. In regards to the Skype nature of the call. I am sorry that we were not clear with you as to how the interview was going to be done. We do use video interviewing as part of our recruitment process; but this should have been explained to you at the time and should not have been a surprise. Lastly, I can see that the feedback we gave you did not reflect the effort you put into the process. We should have given you a better level of feedback regarding your candidature and the reasons why we did not proceed. Speak Up is one of our values and we really value feedback internally here so I know how important feedback is when you are interviewing for a new position. I will ask the team to follow up with you directly with regards to their more detailed interview feedback. Thank you for the feedback on everyone you met. I am really pleased that the team made you feel welcome when you came to our Birmingham office. It’s wonderful that the team work hard to create a great culture and atmosphere for employees and guests. I am sorry we did not give you a great experience and thank you for taking the time to give us feedback so we can improve going forward. Cheers Robert