Senior Service Specialist applicants have rated the interview process at Ricoh with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 57.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Senior Service Specialist roles take an average of 21 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Ricoh overall takes an average of 22 days.
Common stages of the interview process at Ricoh as a Senior Service Specialist according to 2 Glassdoor interviews include:
Phone interview: 33%
Drug test: 33%
IQ intelligence test: 33%
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I applied online. The process took 3 weeks. I interviewed at Ricoh (Richmond, VA) in Aug 2013
Interview
Applied online and received an email detailing times the interviewer would be available. I responded to the email and was given conformation date. I interviewed and it asked customer related questions and senarios. Got offer letter, did background check and was hired. Whole process took 3 weeks.
Interview questions [1]
Question 1
How did you respond to an irritated customer and what was the steps taken and outcome.
Easy ongoing conversation, they talk about the job mostly. Ask you about why you want to work with the company and why do you think you will be a good fit.