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      Helpdesk Lead Interview

      Jun 20, 2014
      Anonymous employee
      Accepted offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Ricoh in Aug 2012

      Interview

      The hiring process consisted of a lengthy background investigation. I thought i was not going to get the job because of the amount of time that had passed since I submitted my application.

      Interview questions [1]

      Question 1

      What would you do if you had a walk up emergency and an excessive amount of trouble tickets in your que?
      Answer question

      Ricoh interviews FAQs

      • Candidates applying for Helpdesk Lead roles take an average of 14 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Ricoh overall takes an average of 22 days.
      • Common stages of the interview process at Ricoh as a Helpdesk Lead according to 1 Glassdoor interviews include:

        Drug test:  25%

        One on one interview:  25%

        Background check:  25%

        Phone interview:  25%

      • Here are the most commonly searched roles for interview reports -

        1. Account Executive(242) ;
        2. Account Manager(128) ;
        3. Field Service Technician(100) ;
        4. Sales(80) ;
        5. Site Supervisor(72) ;
        6. Major Account Executive(68) ;
        7. Manager(66) ;
        8. Site Manager(56) ;
        9. Sales Manager(52) ;
        10. Sales Representative(48) ;
      Project Manager
      (46) ;
    • Senior On-Site Services Specialist(44) ;
    • Technician(40) ;
    • Senior Account Executive(39) ;
    • Customer Service Representative(37) .
    • Jobs at Ricoh

      211 jobs in United States
      Office Services Specialist
      Casper, WY
      ·
      $38K - $49K /yr
      (Glassdoor est.)
      View job
      Legal Senior Onsite Service Specialist
      Denver, CO
      ·
      $49K - $70K /yr
      (Glassdoor est.)
      View job
      Senior Solutions Sales Specialist (Inside Sales)
      Fenton, MO
      View job
      Senior On-Site Service Specialist
      Lexington, KY
      ·
      $42K - $58K /yr
      (Glassdoor est.)
      View job
      Multi Site Customer Service Coordinator
      Charleston, SC
      ·
      $41K - $55K /yr
      (Glassdoor est.)
      View job
      View all Helpdesk Lead Jobs