Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For Employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      RingCentral

      Engaged Employer

      About
      Reviews
      Pay & benefits
      Jobs
      Interviews
      Interviews
      Related searches: RingCentral reviews | RingCentral jobs | RingCentral salaries | RingCentral benefits
      RingCentral interviewsRingCentral Customer Service Manager (CSM) interviewsRingCentral interview
      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalized job recommendations and updates by starting your searches.

      Customer Service Manager (CSM) Interview

      Oct 26, 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at RingCentral in May 2022

      Interview

      I have 3 stages of interviews including first screening stage with TA, interview with the hiring manager and finally panel interview/presentation with several managers. Overall, it was a very good experience, TA was very supportive though out, outlining the task for the final presentation, giving advices etc. You need to spend some time to get prepared for the final presentation, so it wasn’t so easy. It is only because they hire the best people!

      Interview questions [1]

      Question 1

      Describe a situation when you needed to kindly decline a customer request and re-set their expectations
      1 Answer

      RingCentral interviews FAQs

      • Here are the most commonly searched roles for interview reports -

        1. Account Executive(91) ;
        2. Account Manager(42) ;
        3. Manager(36) ;
        4. Project Manager(30) ;
        5. Senior Software Engineer(30) ;
        6. Customer Success Manager(27) ;
        7. Sales(25) ;
        8. Sales Manager(22) ;
        9. Senior Account Executive(22) ;
        10. Software Engineer(22) ;
        11. Solutions Engineer(20) ;
        12. Business Analyst(19) ;
        13. Business Development Representative (BDR)(18) ;
        14. Technical Support Representative(18) ;
        15. Marketing(16) .


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Center
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy & Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent Posts

      Copyright © 2008-2026. Indeed, Inc. "Glassdoor," "Worklife Pro," "Bowls," and logo are proprietary trademarks of Indeed, Inc.

    • Security
    • Work With Us

      • Advertisers
      • Careers
    • Jobs at RingCentral

      26 jobs in United States
      Director, Account Management
      United States
      ·
      $198K - $284K /yr
      (Employer provided)
      View job
      Senior Product Manager, AI Receptionist
      Belmont, CA
      ·
      $143K - $204K /yr
      (Employer provided)
      View job
      Senior Director, Portfolio Strategy & Transformation
      Belmont, CA
      ·
      $240K - $300K /yr
      (Employer provided)
      View job
      Creative Operations Manager
      Belmont, CA
      ·
      $99K - $145K /yr
      (Employer provided)
      View job
      Senior Product Manager, AI & Enablement
      Belmont, CA
      ·
      $143K - $204K /yr
      (Employer provided)
      View job
      View all Customer Service Manager (CSM) Jobs