Customer Support applicants have rated the interview process at Rippling with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 36.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Support roles take an average of 21 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Rippling overall takes an average of 22 days.
Common stages of the interview process at Rippling as a Customer Support according to 2 Glassdoor interviews include:
One on one interview: 40%
Background check: 20%
Phone interview: 20%
Skills test: 20%
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Contacted by a recruiter after I applied.
The initial call with the recruiter was fantastic. In addition, I made it clear and made note that I specifically was looking to leave my current position because the work-life balance was unrealistic (I went into extensive details that I work currently 12-16 hours a day, every single day and due to an expanding family was looking for 12-16 hours to be a rarity rather than an expectation and am looking for an 8-10 hour day on regular). The recruiter ensured me that Rippling as an org is amazing at work-life balance + culture.
I was then forwarded to the next round with the hiring manager. The interview with the hiring manager was going stellar until I was frank with him and repeated what I had previously detailed to the recruiter prior, I'm looking for a position where 12-16 hour days was a rarity rather than the norm and that is the reason for my looking for a new position.
Right when I said that the hiring manager stopped me talking in my tracks and in a bit of a shock and said he had to be brutally honest that at Rippling the hours are typically 12-14 hours a day and expected consistently. The same as I'm working now.
I was in total shock that the recruiter clearly didn't communicate this key bit of information to both parties as that's a clear blocker for both sides. I proceeded during
the rest of my interview with the hiring manager to provide clarification that I was up to work as much as needed during critical situations but was simply looking for a position/company where I'd not have to work 80 hours a week for 40 hours of a week salary and he kept to his side explaining that at the company and in the position it was an expectation for crazy hours.
Anyways future applicants at the very least in support (possibly all of Rippling) take this as a warning work-life balance doesn't seem to be an accepted item with this company. Just basing this on a fact-based on what the hiring manager stated verbatim.
Interview questions [1]
Question 1
Q: What does excellent customer support mean to you?
Recruiter screening, manager interview (manager did not want to to be there), senior manager interview. They raised $1.2b yet the pay and benefits or way under market. It's not a company that takes care of their employees. Nothing but a salary and healthcare for yourself, nothing else.
Interview questions [1]
Question 1
Here are 3 tickets from a queue. Sort them by priority.
I applied through a recruiter. I interviewed at Rippling (Bengaluru) in Aug 2025
Interview
very smooth. multiple rounds. The interviewers were very sweet and incredibly supportive. Post selection as well, the team was very considerate of my timing to moving there. They mostly asked communication based questions
I applied online. I interviewed at Rippling (Bangalore Rural) in Jun 2025
Interview
Was simple and quite personal took by janes james someone similar. She being very sweet throughout the interview but then she rejected me don't know why ? Despite answering all the questions