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      Robinhood

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      Customer Support Interview

      Oct 2, 2017
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at Robinhood

      Interview

      Applied online, was contacted after 2weeks via email requesting initial phone screen. Initial phone screen was 30-45min going over my resume and asking general questions regarding my knowledge of the company, why I want to work there, and salary requirements. The conversation went well and the following week was invited to an in person 90min interview with 3 different people. One was who I spoke to by phone, and 2 other seemingly senior managers. The first interviewer told me about the company and asked if I had any questions but did not really interview me. He was extremely casual and used some profanity in his discussion. The second interviewer came in with their phone and proceeded to walk me through the app and test me on it's functions, order types, ticker search function and ask me questions about how I would handle irate users calling in who do not understand the stock market and want to know why the trade ended up executing for more than quoted or why the value of their account dropped causing a margin call. The vast majority of their users have no clue what they are doing and the app provides no education like other services do. After the app walk through test the next interviewer came in and asked more questions related to the handling of client issues and gave 2 stock scenarios and asked whether I would buy or sell in the event of a market decline which is unusual considering the position they're interviewing for and the fact that the company does not offer investment advice. Overall, the interview went well but too soon to know if there will be an offer.

      Interview questions [7]

      Question 1

      what do you notice about the app?
      Answer question

      Question 2

      what could be confusing to a user about the app?
      Answer question

      Question 3

      walk me through the different order types?
      Answer question

      Question 4

      how would you deal with an irate customer who calls in, how would you get them to calm down so you could assist?
      Answer question

      Question 5

      what do you know about margin?
      Answer question

      Question 6

      what are you salary requirements?
      Answer question

      Question 7

      xyz stock declines 20% in one month in your personal account, what do you do?
      Answer question
      7

      Robinhood interviews FAQs

      • Candidates applying for Customer Support roles take an average of 60 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Robinhood overall takes an average of 25 days.
      • Common stages of the interview process at Robinhood as a Customer Support according to 1 Glassdoor interviews include:

        Group panel interview:  33%

        Phone interview:  33%

        One on one interview:  33%

      • Here are the most commonly searched roles for interview reports -

        1. Software Engineer(77) ;
        2. Customer Experience Representative(40) ;
        3. Customer Service Representative(31) ;
        4. Registered CXR Representative(27) ;
        5. Senior Software Engineer(21) ;
        6. Advanced Brokerage Representative(14) ;
        7. Product Manager(13) ;
        8. Customer Experience Associate(12) ;
        9. Manager(12) ;
        10. Software Developer(11) ;
        11. Cxr(10) ;
        12. Intern(10) ;
        13. Data Scientist(8) ;
        14. Product Designer(7) ;
        15. Recruiter(7) .


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      Jobs at Robinhood

      4 jobs in United States
      Customer Experience Representative, Active Trader
      Denver, CO
      ·
      $28 - $35 /hr
      (Employer provided)
      View job
      Customer Experience Representative, Active Trader
      Chicago, IL
      ·
      $28 - $35 /hr
      (Employer provided)
      View job
      Customer Experience Representative, Active Trader
      Westlake, TX
      ·
      $28 - $35 /hr
      (Employer provided)
      View job
      Customer Experience Team Lead
      Westlake, TX
      ·
      $34 - $40 /hr
      (Employer provided)
      View job
      View all Customer Support Jobs