I applied through a recruiter. I interviewed at Robinhood (Charlotte, NC) in Nov 2020
Interview
First off, I appreciated how prepared the staff was to answer my questions about the position, and the staff was extremely enthusiastic. It was very nice to be able to interview with a team member currently in the role I applied for, instead of just a group of managers. Lastly since we are in the midst of the Covid 19 pandemic, it is great to see how well Robinhood has adapted to working and hiring remotely.
Interview questions [1]
Question 1
Describe a time when you went above and beyond for a client.
I applied online. The process took 2 weeks. I interviewed at Robinhood in Apr 2026
Interview
Applied online, received a quick call from the recruiter within a week, and had the next round of interviews within days. Had some of the standard questions, but felt like a normal conversation overall.
I got an initial phone screening and then did another interview with a couple of managers. A few days after the interview, I received a follow-up email based on their decision. Overall, it was pretty good experience.
Interview questions [1]
Question 1
1. Tell me about yourself. 2. Describe a time where you displayed excellent customer service.
I applied online. I interviewed at Robinhood (Charlotte, NC) in Aug 2021
Interview
It was a very easy process. A recruiter contacted me then I had 2 interviews with managers. They asked pretty standard interview questions about myself and past experience. Nothing hard or out of the ordinary.
Interview questions [1]
Question 1
Are you comfortable speaking with customers through email and on the phone?
Customer Experience Representative applicants have rated the interview process at Robinhood with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 86% positive. To compare, the company-average is 46.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Experience Representative roles take an average of 11 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at Robinhood overall takes an average of 25 days.
Common stages of the interview process at Robinhood as a Customer Experience Representative according to 7 Glassdoor interviews include:
Phone interview: 33%
Group panel interview: 13%
Background check: 13%
One on one interview: 13%
Presentation: 7%
Drug test: 7%
Skills test: 7%
IQ intelligence test: 7%
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