I applied online. The process took 4 weeks. I interviewed at Robinhood (New York, NY) in Jan 2024
Interview
4 round process
1. Screening
2. Technical Interview
3. Behavioral Interview
4. 1 on 1 meeting
It's a lengthy process and is not that difficult. I would recommend you come prepared and able to discuss your resume and your work experience in detail
Interview questions [1]
Question 1
Describe how you would handle a user with a failed disk.
Describe how you would handle a user whose computer is having issues.
I applied online. The process took 5 weeks. I interviewed at Robinhood (Palo Alto, CA) in May 2025
Interview
First initial interviews are geared more towards how you deal with internal conflict resolution. The interview then transitions to technical questions on MacOS systems ranging from browsing window won't open to installation failures.
Interview questions [1]
Question 1
Name a time where both positive and negative feedback needed to be given to internal employees - how did I approach it and what was the outcome?
Support Engineer applicants have rated the interview process at Robinhood with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 46.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Support Engineer roles take an average of 32 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Robinhood overall takes an average of 25 days.
Common stages of the interview process at Robinhood as a Support Engineer according to 2 Glassdoor interviews include:
Phone interview: 25%
Presentation: 25%
One on one interview: 25%
Skills test: 25%
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