I applied online. The process took 3 weeks. I interviewed at Rocket in Jan 2014
Interview
Applied online. Was called by HR for a brief phone screen and to set up an in-person interview. Went to interview and the HR person asked basic questions about my employment history. There was a part in the interview where she left the room and had me watch a video. I was instructed to call her after watching the video for a mock sales call, with the objective of selling her a product from one of quickens family of companies. She raised a lot of objections and I felt like I did poorly. When she came back into the room she said they never say yes during the mock call. We wrapped up the interview and she then scheduled an interview with a sales team manager. He asked pretty basic interview questions we talked about personal interests, etc. He took me to the sales floor and sat me with a mortgage banker to shadow him for about 20 minutes. Then, he took me into a regional VP of sales' office. We talked briefly and the regional VP told me to call the manager later that night and leave a voicemail about why they should hire me. I received a phone call the next week from the HR manager explaining to me they decided not to hire me. When I asked for feedback about why they made that decision, they said they went with candidates with more education than I had. I personally know people they have hired for that position that don't have any college education.
Interview questions [2]
Question 1
tell me about a time you had to deal with an unhappy customer. what was the outcome? How did you handle the situation?
I applied online. The process took 3 weeks. I interviewed at Rocket (Cleveland, OH) in May 2024
Interview
Very fluent and smooth. Directions were very straightforward and to the point. Quick contact and very friendly. Kept you up to date with job status. Contacted you regardless of if you were receiving an offer for employment or not.
Interview questions [1]
Question 1
What is a situation you found yourself in where you had to think independently.
3 rounds. First HR eventually a VP. All over the phone or video. Looking for outgoing sales people. They won’t say anything negative about the company. It seems very fake.
Interview questions [1]
Question 1
Tell me about a time you convinced someone to do what they didn’t want to do?
Super easy! They will hire anyone with a pulse. You will talk to the recruiter first, and then a series of 2-3 more people. When I interviewed they didn’t even send me to the regional, they just hired me.
Interview questions [1]
Question 1
Why Rocket Mortgage? What are your strengths/weaknesses?
Mortgage Banker applicants have rated the interview process at Rocket with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 61.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Mortgage Banker roles take an average of 17 days to get hired, when considering 278 user submitted interviews for this role. To compare, the hiring process at Rocket overall takes an average of 19 days.
Common stages of the interview process at Rocket as a Mortgage Banker according to 278 Glassdoor interviews include:
Phone interview: 28%
One on one interview: 22%
Background check: 16%
Skills test: 7%
Presentation: 7%
Drug test: 7%
IQ intelligence test: 4%
Group panel interview: 3%
Personality test: 3%
Other: 2%
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