There was an initial phone screening with a recruiter who simple questions about my resume. S/he also inquired about my future plans, goals, and where I thought to be in the near term (1-3 years). They asked why I wanted to work for quicken and wanted to make sure I understood the position's benefits and description. After the initial phone screen, a credit check was ran and a different employee, a "credit agent," followed up with me about the credit report. They inquired about delinquent accounts and asked I explain my credit history. After the credit check was finished and they were assured I would be able to be licensed to sell mortgages, I was contacted again by the recruiter to schedule a interview. I arrived about 15 minutes early and waited about 20 until the recruiter came out - only 5 minutes after scheduled time, which isn't bad. We went into a private room where s/he continued to discuss the benefits, job description, and offered me a brochure about the company. The brochure gave all the information about the co. that could be found on the website and I believe was used to just get the interviewee psyched up about the co. and position. After more questions, and some repeat questions, about my resume and where I want to be in the near future, the recruiter got into the standard interview questions of: why would I be good at this company, what do I bring to the table, name an exact experience at one of your former employers where you had to sell something, how did you feel about selling, what were the financial rewards, have you ever worked in an environment with personal feedback (Quicken has team leaders always listening in on your conversations to provide you with immediate and constant feedback), have you ever worked in an environment where you had to follow and meet guidelines/objectives/milestones (Quicken, at least the mortgage banking position is structured with sales and lead generation milestones that you must meet to make your bonus). Then after the generic questions - and as long as you smile and can answer these questions quickly and logically you will be fine - a mock sales call was next. The recruiter presented me a one page sheet about a Quicken's family company and I had to review the information and sell it by calling the person who inquired about the service. The interested party was actually another Quicken recruiter along with my recruiter listening in on the conversation. I was told I would have 5 minutes to review the information about the company and call a number to make the sales call. The sales call would last 5 minutes then the person would hang up. After the recruiter came in, gave a little feedback about the sales call (to the extent of only good job or bad job, I did a good job) and they send you on your way. The recruiter rode the elevator half way down with me at the Chase building. She made it seem like it was an impromptu experience, but I doubt't there was any spontaneity in that interview with how structure quicken is (which they even admit). The next day, I was called back and notified I was selected to go onto the next interview, this time with two team leaders. I cancelled that interview.