Resolution Specialist applicants have rated the interview process at Rocket with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 61.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Resolution Specialist roles take an average of 14 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at Rocket overall takes an average of 19 days.
Common stages of the interview process at Rocket as a Resolution Specialist according to 6 Glassdoor interviews include:
Phone interview: 33%
Presentation: 17%
One on one interview: 17%
Background check: 11%
Drug test: 11%
Skills test: 6%
Personality test: 6%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Rocket (Detroit, MI) in Aug 2018
Interview
Phone interview day after online application. Very polite outsourced recruiting agency for Rock Connections. Extremely easy interview questions meant for a high-schooler, which only foreshadows and deeply infers the culture of the actual organization.
I was told up front that they would go out on a limb, because of my vast experience, and give me a whopping $13.50, BUT WAIT! IF YOU ACT NOW THERE'S MORE! That's right, small incentives meant to drive the call volume up. The nice lady tells me that the average 2 year vet gets that instead of the flat $13.
Suffice to say I passed on the offer.
Interview questions [4]
Question 1
What did you like about your last Job? The one before that? The one before that?
I applied online. The process took 2 weeks. I interviewed at Rocket (Charlotte, NC) in Sep 2017
Interview
Had phone interview after 1 week of applying. 2nd phone interview 2 weeks later.. Received a call the day after the 2nd interview stating all positions had been filled, and they wasn’t sure any of those positions would come open again.
Interview questions [1]
Question 1
Asked if I knew where Quicken Loans had the highest number of employees.
I applied through a recruiter. I interviewed at Rocket (Detroit, MI) in Sep 2016
Interview
The process consisted of a telephone interview with a recruiter and one in-person interview. The phone interview was roughly 15 minutes, lots of general questions about my previous work experience.
The in-person interview was about 30 mins. You could tell that the interviewer was a bit weary/worn-out from doing so many interviews. Turnover is so high in call centers like these that they just need warm bodies that are going to show up for work on a regular basis.
Interview questions [1]
Question 1
Tell me about a time when you:
Went above and beyond?
Made a mistake, how did you fix it?
Didn't get along with a co-worker or manager?
How would you handle an irate caller?