I applied online and received a call from a recruiter within a few days. He only asked a few general questions then informed me he was sending an email with instructions for my in person interview. In the interview, the recruiter was very nice and the setting was pretty laid back. He asked for examples of situations like "a time at work I was faced with a challenge" and "how I would typically handle selling a product to a customer". I was then given a sheet with some basic information about Quickens company Quizzle. He gave me a few minutes to study it then I was to dial the number on the sheet and try to sell the product to the customer. It was a mock sales call and the person on the line was someone in the office. After the call, he came back in and explained the basics of the training process and pay rate. I've worked at the same place since high school so the interview process is still a little stressful but overall it was a fairly laid back interview.