Customer Service Advocate applicants have rated the interview process at Rocket with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 40% positive. To compare, the company-average is 61.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Advocate roles take an average of 8 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Rocket overall takes an average of 19 days.
Common stages of the interview process at Rocket as a Customer Service Advocate according to 5 Glassdoor interviews include:
Phone interview: 83%
Group panel interview: 17%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at Rocket in Jul 2014
Interview
I applied online and received a call within a few days. I set up a phone interview a few days later. I got offered to move to next round of interviews but declined to move forward.
Interview questions [1]
Question 1
Tell us about a time you didn't please a customer.
I applied online. The process took 1 week. I interviewed at Rocket (Detroit, MI) in Feb 2016
Interview
Recruiter called me shortly after I submitted my online application and left a voicemail and also sent an email saying he wanted to talk with me about my application. We played phone tag for a day. When we finally connected, he told me the job was filled, but that he wanted to encourage me to keep applying. Unclear if that was his original intention on calling me or not.
I went back and listened to the voicemail and email he had originally sent, and they both seemed to indicate I was being regarded as a viable candidate. Came away confused-- was I dropped as a candidate because I couldn't reach him right away? Recruiter sounded very young-- an intern who confused me for another candidate or who didn't get the script right?
It's a great company, so I'm hoping to apply again. Next time, I'll watch for the phone call a week or so after applying and jump on the call!
Interview questions [1]
Question 1
I didn't get asked any questions. When I called back, expecting a phone interview, he told me the job was filled.
I applied online. The process took 3 days. I interviewed at Rocket (Detroit, MI) in Nov 2015
Interview
Phone interview with basic screening questions, such as the most challenging problem you have faced and how you solved it. It was fine, but very generic. For screening, it seemed rather vague in that it did not really seem useful
Interview questions [1]
Question 1
They asked very general questions about overcoming obstacles faced in the workplace.
I applied online. The process took 1 week. I interviewed at Rocket (Scottsdale, AZ) in Jul 2015
Interview
I was interviewed over the phone for multiple positions. I was not aware that I was interviewing for more than one position and it made it a little difficult to narrow down my focus. They asked me to give a salary expectation despite the fact that they had told me nothing about the position(s) I was interviewing for. The questions mostly revolved around why I had left my previous roles. A week after the phone interview I was called to be informed they went with a different candidate.
Interview questions [1]
Question 1
What was a professional obstacle you had to overcome?