Following a productive 1st round interview with a senior CSM, I was asked to prepare Customer Success playbooks for both enterprise and MM accounts. I invested time and effort into crafting a comprehensive plan. However, after submitting it, I did not receive any feedback or have the chance to discuss the plan in the next level interview. Unfortunately, the outcome was a rejection without a clear explanation. I understand that not every candidate can proceed in the hiring process, but the lack of communication about the decision or an opportunity to discuss the plan I prepared has left me feeling uncertain about the overall process.