Customer Service Associate applicants have rated the interview process at Ross Stores with 1.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 85% positive. To compare, the company-average is 65.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate roles take an average of 9 days to get hired, when considering 14 user submitted interviews for this role. To compare, the hiring process at Ross Stores overall takes an average of 18 days.
Common stages of the interview process at Ross Stores as a Customer Service Associate according to 14 Glassdoor interviews include:
One on one interview: 26%
Background check: 18%
Personality test: 13%
Drug test: 11%
Skills test: 11%
Phone interview: 8%
Group panel interview: 5%
Presentation: 5%
IQ intelligence test: 3%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Ross Stores (Jenkintown, PA) in Jan 2017
Interview
I filled out an online application and received a call the next day for an interview. Three days later I went on the interview and was offered the position. She made the position sound great and even offered to get me into the summer internship program which i thought was great since I am a HR major, so the internship was what really sold me. However after orientation I was not trained nor put on the schedule. Yet, was called an asked to come in to work a 4hr shift on two different occasions. Then was told I would be doing stock and working if the fitting room or and number or places within the store even though that is not what was told to me in the interview. This store is very unorganized! Also they neglected to tell me that they can not guarantee a minimum amount of hours. And the starting rate is 9.00$ with bi-weekly pay periods. Needless to say since then I have had and accepted much better employment offers. I would steer clear of this particular Ross store at all costs.
Interview questions [3]
Question 1
Tell me about a time when you had to deal with a difficult customer.
Interview process was with one of the store managers. Some job situational questions and some questions regarding personality. Interview did not take very long, it was quick and straight to the point. I was able to share stories and provide examples to the questions asked.
Interview questions [1]
Question 1
Tell me about a difficult customer situation and how you resolved it?
Really easy and straight forward, the interviewer was polite and made me feel really comfortable. They offered flexibility in scheduling I think to compensate for staffing shortages, and promised a good team environment with the resources they do have.
Interview questions [1]
Question 1
Describe certain situations where you had a difficult customer
Easy and quick. Questions were easily simple to answer and didn't take longer than 15-20 minutes. Very adamant about availability to work and how soon, considering they are open during most holidays and are open late on weekends.
Interview questions [1]
Question 1
Are you available for work during weekends and/or holidays?