Retail Associate applicants have rated the interview process at Ross Stores with 1.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 72% positive. To compare, the company-average is 65.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Retail Associate roles take an average of 13 days to get hired, when considering 113 user submitted interviews for this role. To compare, the hiring process at Ross Stores overall takes an average of 18 days.
Common stages of the interview process at Ross Stores as a Retail Associate according to 113 Glassdoor interviews include:
One on one interview: 39%
Background check: 30%
Skills test: 8%
Drug test: 7%
Personality test: 6%
Presentation: 3%
Phone interview: 3%
Group panel interview: 2%
IQ intelligence test: 1%
Other: 0%
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I applied online. I interviewed at Ross Stores in Jul 2015
Interview
The hiring process was a piece of cake. It seems like they'll literally hire anyone. I was contacted about two weeks of submitting my application and invited in for an interview. When I showed up for the interview, they asked about my availability and told me that I would undergo a background check. Basically I was hired on the spot (tentatively, provided the background check worked out).
I worked summers here for two years and I am thrilled to be out. In training, you are basically taught to give terrible customer service. You hustle customers through the line and are supposed to call out for the next customer while your current customer is swiping his or her card. You are timed at the register, and faster is always better. There's very little consideration for the customer's experience.
As an employee, things aren't much better. It's $9/hr to be yelled at by frustrated customers (It's no wonder they are frustrated; the practices at this company are awful). Managers would often forget to give me my breaks, and we would often have to stay for hours after closing to do menial tasks. I'm glad to have found a different retail job that treats me like a human being AND pays better.
Basic interview, they aren't super competitive when selecting employees. Just seem eager to work in a team setting and try not to toot your own horn too much and they'll hire you.
They did a group interview where you had to answer questions on customer service and experiences. The interview was simple and wasn’t long, they would call you after a few days to let you know if you got the job.
Interview questions [1]
Question 1
Tell me about a time you had to problem solve a situation and how did you solve it.
Really easy - fast hire
Looking for someone who will work , easy job , low pay but very easy & flexible
Easy to move up too
Maybe a week for a call after submitting resume
Was hired on the spot
Started maybe a week or less after