I applied online. The process took 3 weeks. I interviewed at Ross Stores (Rancho Cucamonga, CA) in Aug 2012
Interview
I applied online, and got a call for an interview the next day. I went the next morning, dressed appropriately. I arrived and realized it was a group interview with about 11 other people. The manager explained to us what it was an associate did and how much they paid. We then got asked 3 simple questions and everyone took turns answering. 1) what's your availability? 2) whats one word you'd used to describe yourself? 3) describe yourself in more detail? Then that was it. She pulled a couple of us aside (me being one of them) and told us we practically had the job but to wait for our background check results before we actually proceeded. She said it would be 1 week before we got emailed our results along with start date. A week passed, I got nothing. I called the store myself and asked manager if she had my results.. In less than 15 seconds she said nope and to wait it out. 3 weeks later I called (today) because I never received an email and was nervous something went wrong (I had nothing to worry about my bg check so what was going on?) I got transferred like 3 times to finally get an answer which was "We aren't hiring." WHAT WAS THE POINT THEN? I turned down another job offer because they had told me I got the position here and then they tell me this? I'm in a horrible financial situation right now. Thanks Ross -.-
Very awkward over all, they kept trying to 'trick' me by changing up certain words and seeing if id catch the change in the question. Also put you on some super old school website training.
Interview questions [1]
Question 1
They asked if I was someone who got hurt often or had bad things happen to me often
The interview process at Ross Dress for Less consisted of meeting with a store manager to discuss my customer service experience, cash handling skills, and ability to work in a fast-paced retail environment. I was asked situational questions about handling customers, teamwork, and resolving problems. The process was straightforward and focused on my availability, work ethic, and ability to support store operations
Fast and easy! They mainly asked about my previous work experiences and my availability. They also asked what great customer service is like to you and why I would be a good fit to the company.
Ross Stores interviews FAQs
Sales Associate applicants have rated the interview process at Ross Stores with 1.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 65.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Sales Associate roles take an average of 11 days to get hired, when considering 369 user submitted interviews for this role. To compare, the hiring process at Ross Stores overall takes an average of 18 days.
Common stages of the interview process at Ross Stores as a Sales Associate according to 369 Glassdoor interviews include:
One on one interview: 32%
Background check: 21%
Drug test: 9%
Skills test: 8%
Personality test: 8%
Phone interview: 6%
Presentation: 6%
IQ intelligence test: 4%
Group panel interview: 3%
Other: 1%
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