Customer Service Representative applicants have rated the interview process at Royal Caribbean Group with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 65.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 10 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at Royal Caribbean Group overall takes an average of 32 days.
Common stages of the interview process at Royal Caribbean Group as a Customer Service Representative according to 6 Glassdoor interviews include:
Skills test: 16%
Personality test: 16%
Drug test: 16%
Group panel interview: 12%
One on one interview: 12%
Background check: 12%
IQ intelligence test: 8%
Presentation: 4%
Phone interview: 4%
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Great interview process very easy going if your thinking about applying don't be just take a deep breath and go for it make sure your confident level is high just smile
I applied online. The process took 2 weeks. I interviewed at Royal Caribbean Group (Wichita, KS) in Jun 2018
Interview
Short phone interview maybe 3 questions. Normal question about past job experiences and how would what we known from those experience help with this job. Then a 2 hour in person interview. First a group interview of 6 or so then a one on one interview.
I applied through other source. I interviewed at Royal Caribbean Group (Springfield, OR) in Jul 2017
Interview
I went to my interview 10 mins ahead of time like usual and my interview was supposed to be at 2pm, well they were 30 mins late to my interview so that left me a little upset. The interview process was the way I expected until the end. I had a small one on one interview, listened in on some calls and typing test on 10fastfinger.com. I also had a 32 question online assessment that i did not expect. It had math involved and a lot of reading. First of all I suck at math and had no tools like a calculator (the test did say it was monitoring my actions on the computer so I don't know if they wanted me to use the computer calculators or not). I also need glasses to read a lot of text and I didn't have those. Overall I don't expect a call back