Applied online, 10 days later received a call from their recruiter, did a phone interview with the recruiter a few days later, a week later did a phone interview with the hiring manager, two weeks later I was asked to come to HQ for a face to face interview. The interview with the recruiter was the most difficult since she lacked knowledge about the travel industry. The hiring manager was great. Really get attitude and excitement for the company and position. Straight forward questions, asked about dealing with difficult customers etc.