SS&C Advent Client Support Representative interview questions

The entire process took one month. After filling out the Jobvite, I was contacted via email to setup a prescreen phone interview. After passing this, I had a phone interview with a hiring manager who passed me onto the final in person interview. I was given a study guide on finance and technical terms and scheduled an in person interview the following week. I arrived at my interview and was told that it was three parts: 1) meet with a client support rep for an hour and listen to any calls he may have, 2) met a manager, another client support rep, and someone calling in from the Boston Office - here I was interviewed for an hour and asked three brain teasers along with describing my work history, 3 ) met with two more reps and the director - Here I as again asked to describe my work history and asked some behavioral questions.

First apply for the job online on their website. If they are interested, someone will call you and tell you the basics of the hiring process and the job in general. After this initial call back they will call for a phone interview. I believe it was about 45 minutes but it has been a while. If you pass the phone interview there will be at least 2 in person interviews. The first interview is a fairly all day event, I remember arriving in the morning and being there for at least 3-4 hours, if not more. After arriving and greeting, was asked to respond (simulation) to an important upset client by email based on a set of conditions provided, which was about 5-7 facts about the situation. Afterwards there was about 2 hour long group interviews with 2-3 persons each time. They were pleasant and professional.