Customer Service Representative applicants have rated the interview process at SWBC with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 70% positive. To compare, the company-average is 65.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 8 days to get hired, when considering 11 user submitted interviews for this role. To compare, the hiring process at SWBC overall takes an average of 15 days.
Common stages of the interview process at SWBC as a Customer Service Representative according to 11 Glassdoor interviews include:
One on one interview: 20%
Drug test: 18%
Skills test: 18%
Background check: 15%
Presentation: 8%
Phone interview: 8%
Personality test: 5%
Other: 5%
Group panel interview: 3%
IQ intelligence test: 3%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. The process took 2 weeks. I interviewed at SWBC (San Antonio, TX) in Jan 2012
Interview
Simple direct questions with Sales Associates and current Service Representative. Normal questions about Skills, work history, & previous pay from other Employers. Education questions were also normal. Seemed very interested in the importance of Work Life and Family life.
When I were there, we got a lot of incentives such as yearly bonuses around Christmas, which equal one full paycheck. We also got discounts to basketball and hockey games of teams that the company sponsor.
I applied through other source. I interviewed at SWBC (San Antonio, TX)
Interview
2 assessment modules (Customer service and process/typing test) prior to 1 on 1 face interview. An application to fill out. One on one face interview with supervisor or manager. Saw the recruitment team.
Interview questions [1]
Question 1
Tell me a time when you had an upset customer and how did you resolve their issues.
I applied online. I interviewed at SWBC in May 2017
Interview
Very easy but time consuming. Very positive and helpful people doing the interview process. Took awhile for all the process to get approved and completed before I was hired.