Customer Success Manager applicants have rated the interview process at Salesforce with 3.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 78% positive. To compare, the company-average is 79.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 34 days to get hired, when considering 63 user submitted interviews for this role. To compare, the hiring process at Salesforce overall takes an average of 34 days.
Common stages of the interview process at Salesforce as a Customer Success Manager according to 63 Glassdoor interviews include:
Phone interview: 25%
One on one interview: 20%
Group panel interview: 18%
Background check: 14%
Presentation: 9%
Drug test: 7%
Skills test: 3%
Personality test: 1%
Other: 1%
IQ intelligence test: 0%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. The process took 3 weeks. I interviewed at Salesforce (Milan) in Jul 2019
Interview
Sono stata contattata da HR a seguito di un referral, subito dopo mi è stato fissato il primo colloquio con l’Hiring Manager via Skype durato circa 1h. Passato questo step mi è stato confermata la Panel Interview, da sostenere circa una decina di giorni dopo. A conclusione di questa, ho chiuso la selezione con una call finale, per poi ricevere la proposta 3/4 giorni dopo. Il tutto è durato all’incirca 3 settimane.
Interview questions [1]
Question 1
Come gestisci un cliente non soddisfatto sulla piattaforma SF; qual è stata una situazione di pericolo nella quale ti sei trovato e come l’hai gestita; come segui un cliente in maniera indiretta
I applied through a recruiter. I interviewed at Salesforce
Interview
After speaking with HR, there is a two-round interview process. The first interview is behavioral and conversational. The second is a panel interview -- the candidate prepares a presentation and walks through it with the interviewers. Its not a "role play" presentation -- you need to summarize a project you've worked on and exemplify your executive presence.
I applied online. The process took 2 months. I interviewed at Salesforce (Chile) in Nov 2025
Interview
The process was smooth. The HR team kept me informed of everything that was happening and the next steps. The interviewers were knowledgeable about the topics, and the conversations were productive.
Interview questions [1]
Question 1
How do I deal with difficult situations with clients?
Excelente, todo el tiempo con la comunicación adecuada por parte del área de HR comunicándose conmigo al finalizar cada entrevista. Quedé entre las 2 últimas finalistas, desafortunadamente no fui elegida
Interview questions [1]
Question 1
Experiencia Laboral, y cuáles fueron los momentos más complicados con un cliente y cómo lo resolví, así como mi mayor logro.