I applied online. The process took 1 day. I interviewed at Sallie Mae in Aug 2010
Interview
I began my search on the internet and found that Sallie Mae was hiring for customer service representatives to fill their call centers in Fishers, IN. I applied and within a few weeks received an email confirmation from their human resources department for an interview. During the interview I met with two of supervisors who I would work with at some point in time. Both interviewers had numerous years of experience within the organization.
I applied online. I interviewed at Sallie Mae (Indianapolis, IN) in Sep 2025
Interview
So it is a two stage interview process where you talk to the supervisors first it’s two of them then you talk to the managers I guess if you make it to the next round.
I applied online. I interviewed at Sallie Mae in Jan 2022
Interview
Standard great. Fast and positive. Had no issuses would recommend applying they always need help and are hiring easy to get in can work all kinds of hours and at home apply today
I applied through a staffing agency. The process took 1 day. I interviewed at Sallie Mae (Killeen, TX)
Interview
Typical interview held at the local work force center. There was a woman with a piece of paper asking me the questions on the paper. I had to slow down and restate my answers several times because she was required to write what I said, verbatim.
Customer Service Representative applicants have rated the interview process at Sallie Mae with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 59.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 12 days to get hired, when considering 14 user submitted interviews for this role. To compare, the hiring process at Sallie Mae overall takes an average of 16 days.
Common stages of the interview process at Sallie Mae as a Customer Service Representative according to 14 Glassdoor interviews include:
One on one interview: 28%
Background check: 28%
Phone interview: 13%
Drug test: 13%
Skills test: 10%
Group panel interview: 8%
Personality test: 3%
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