I was first emailed to expect a call from the talent acquisition team. Two days later I received a phone call and I was prescreened and scheduled for an in person interview in two days which I was told was going to last for half an hour. On the day of the interview I arrived at 12:40pm and my interview was at 1:00pm. I was called at about 1:15pm by hiring manager. The interview lasted close to an hour. After which I was told I have to interview with the hiring manager's head. In the meantime I was asked to sit with a customer service advisor to listen in to incoming customer calls close to 2 hours before I got to meet the head. Upon meeting I was told i was going to interview with two other heads inclusive. However I interviewed with one since the other two were not available. I left their premises at 4:00pm and I've been there since 1:00pm for what was suppose to be half an hour interview. My overall experience was 2 out of 10 where 1 is very poor and 10 is excellent. The departments involved needs to be organized. Plus I think it's unethical to have someone listen in to calls when they've not be employed. I got to listen in to customers mentioning their full social security number and other details on the call. This is so wrong! If only Customer's knew someone else other than the employee was listening in on their call then that would be a different story altogether. Someone needs to advice customer care team at Sallie Mae to stop this practice. It does not feel right.