I applied online. The process took 2 weeks. I interviewed at Sallie Mae (Wilkes-Barre, PA) in May 2010
Interview
Quick Phone interview to assess communication skills, and your very basic knowledge of computer use. Questions like how would you go about getting connected to the internet if you are disconnected.
Interview questions [1]
Question 1
How do you go about solving questions you don't know the answer to?
The process took 1 week. I interviewed at Sallie Mae (Indianapolis, IN) in Aug 2010
Interview
I applied online within two called to schedule phone interview. Then that monday call for interview. I came in for 1:1 interview . Interviewed with supervisor then interview with call center manager. Was toldt hey would keep in touch and how good I was . Recently received email saying i wasnt chosen
Customer Service Specialist applicants have rated the interview process at Sallie Mae with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 59.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Specialist roles take an average of 11 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Sallie Mae overall takes an average of 16 days.
Common stages of the interview process at Sallie Mae as a Customer Service Specialist according to 2 Glassdoor interviews include:
One on one interview: 40%
Phone interview: 40%
Background check: 20%
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