I applied online. The process took 1+ week. I interviewed at Sallie Mae (Hanover, PA) in May 2010
Interview
This was for a summer job - we were brought in as a group and the general proceedings of the next hour or so were explained to us. Then, one by one, we were brought into the interview room with 2 members of the hiring team who asked us questions which were mostly directly related to dealing with upset customers. We did a mock phone call - basically, if you have even the slightest amount of people skills - you should be able to land this job. Also, there was a computer typing test at some point - you need to be able to type at a decent clip.
I applied online. I interviewed at Sallie Mae (Indianapolis, IN) in Sep 2025
Interview
So it is a two stage interview process where you talk to the supervisors first it’s two of them then you talk to the managers I guess if you make it to the next round.
I applied online. I interviewed at Sallie Mae in Jan 2022
Interview
Standard great. Fast and positive. Had no issuses would recommend applying they always need help and are hiring easy to get in can work all kinds of hours and at home apply today
I applied through a staffing agency. The process took 1 day. I interviewed at Sallie Mae (Killeen, TX)
Interview
Typical interview held at the local work force center. There was a woman with a piece of paper asking me the questions on the paper. I had to slow down and restate my answers several times because she was required to write what I said, verbatim.
Customer Service Representative applicants have rated the interview process at Sallie Mae with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 59.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 12 days to get hired, when considering 14 user submitted interviews for this role. To compare, the hiring process at Sallie Mae overall takes an average of 16 days.
Common stages of the interview process at Sallie Mae as a Customer Service Representative according to 14 Glassdoor interviews include:
Background check: 28%
One on one interview: 28%
Phone interview: 13%
Drug test: 13%
Skills test: 10%
Group panel interview: 8%
Personality test: 3%
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