SanMar Account Executive interview questions

Initial interview by phone. Second interview included a math test, customer service call center simulation test and writing test. The math portion was basic problem solving and a calculator was supplied. The writing test; respond to a customer complaint. I was allowed to sit with a current Account Executive and observe. During the interview I was asked about my observation and what I thought.

There was an HR recruiter at SanMar who did the initial interview and conducted the skills test. The tests were math and customer service related - one on paper and one on the computer. On the same day, there was a second interview (upper management). They said the offer was contingent on a successful background and drug test.