Customer Service Representative applicants have rated the interview process at Santander with 1.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 40% positive. To compare, the company-average is 62.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 6 days to get hired, when considering 10 user submitted interviews for this role. To compare, the hiring process at Santander overall takes an average of 23 days.
Common stages of the interview process at Santander as a Customer Service Representative according to 10 Glassdoor interviews include:
Drug test: 27%
One on one interview: 27%
Phone interview: 27%
Skills test: 13%
Background check: 7%
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I applied online. I interviewed at Santander (Glasgow, Scotland) in Sep 2017
Interview
Applied online, completed online assessment with math and scenario's questions. A week later received an email invitation for a telephone interview, it was easy 10 minutes - 3 competency questions. The same day I received an invitation for an assessment day. We had again math questions, after that role play and a one-to-one interview.
Interview questions [1]
Question 1
Give an example when you had to make a difficult decision?
I interviewed at Santander (Lisbon, Lisbon District)
Interview
was okay, the interviewer was nice and professional, it lasted for about 30 mins but i havent heard back from them and nor the email to inform me the result as well
Após a inscrição teve prova online com diversos temas como português, excel e raciocínio logico, após aprovacao teve entrevista presencial em grupo com dinâmica e a última etapa foi entrevista individual com os gestores da área.
I interviewed at Santander (Milton Keynes, England)
Interview
Just your average customer service interview, asking a lot about previous experience and to give a lot of examples of different situations based on previous experience. Overall it was very standard for a customer service interview