Customer Service applicants have rated the interview process at Santander with 1.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 62.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service roles take an average of 7 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Santander overall takes an average of 23 days.
Common stages of the interview process at Santander as a Customer Service according to 3 Glassdoor interviews include:
IQ intelligence test: 17%
Group panel interview: 17%
Phone interview: 17%
Drug test: 17%
Personality test: 17%
One on one interview: 17%
Here are the most commonly searched roles for interview reports -
Very simple & straightforward. They ask you a few question testing your ability on customer service and what your interests and hobbies are. You should also know a few facts about Santander Bank
Detailed and precise. The interviewer was very supportive, positive and engaging. There were no negatives and usually they allow you to take your time to gather your thoughts and answer the questions. All together I've had a great experience so far.
There was an online questionnaire test which took around 20 minutes, if it was passed it would the. be followed by group interview before an individual one in the same day. Conducted by the team managers.
Interview questions [1]
Question 1
they did a role play telephone call where you had to handle queries
In person interview with a manager and a supervisor. Lasted around 40 minutes and was fairly casual. I dressed in a suit and that seemed appropriate. The role was was centred around teamwork and working well will customers to assist them.