Customer Service applicants have rated the interview process at Santander with 1.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 62.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service roles take an average of 7 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Santander overall takes an average of 23 days.
Common stages of the interview process at Santander as a Customer Service according to 3 Glassdoor interviews include:
Phone interview: 17%
One on one interview: 17%
Group panel interview: 17%
IQ intelligence test: 17%
Drug test: 17%
Personality test: 17%
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It was enjoyable and really straight forward, you are kept company with the full time. When you walk in you go to reception and sit for a while and get to make a good first impression on receptionist and the people you are getting interviewed with.
Detailed and precise. The interviewer was very supportive, positive and engaging. There were no negatives and usually they allow you to take your time to gather your thoughts and answer the questions. All together I've had a great experience so far.
There was an online questionnaire test which took around 20 minutes, if it was passed it would the. be followed by group interview before an individual one in the same day. Conducted by the team managers.
Interview questions [1]
Question 1
they did a role play telephone call where you had to handle queries
In person interview with a manager and a supervisor. Lasted around 40 minutes and was fairly casual. I dressed in a suit and that seemed appropriate. The role was was centred around teamwork and working well will customers to assist them.