Candidates applying for Customer Service Advisor roles take an average of 14 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Santander overall takes an average of 23 days.
Common stages of the interview process at Santander as a Customer Service Advisor according to 2 Glassdoor interviews include:
Phone interview: 33%
One on one interview: 33%
Skills test: 17%
Drug test: 17%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 weeks. I interviewed at Santander (Reading, England) in Nov 2014
Interview
telephone interview and face to face interview including some maths tests during face to face interview. role play before fact to face interview. interviewers were friendly, but it was a very long interview- took two and a half hours to complete everything.
Interview questions [1]
Question 1
When have you provided exceptional customer service?
Had to go online for a video interview (same day as I applied) and answer basic customer service questions which where not difficult. The setup to access the service was quite easy too.
Interview questions [1]
Question 1
Name a time you dealt with a difficult customer service experience.
Applied online via indeed and had a video interview within about a month after applying. Not a difficult process and questions were mainly behavioural questions centred around communication skills and problem solving in different situations
Interview questions [1]
Question 1
Questions about communication and dealing with difficult situations
I had a call from recruiter with some basic questions and then I did a digital interview with recorded answers followed by a call from recruitment offering me a role
Interview questions [1]
Question 1
Describe a time you have used great customer service