I interviewed at Santander (Glasgow, Scotland) in Mar 2024
Interview
Around 6/7 questions on a recorded link, you get to practice before submitting and then a game where you have to answer best scenario type questions, takes around 30 to 40 min.
Interview questions [1]
Question 1
Describe a time when you’ve went above and beyond for a customer, how did it make you feel and what was the outcome for the customer.
Had to go online for a video interview (same day as I applied) and answer basic customer service questions which where not difficult. The setup to access the service was quite easy too.
Interview questions [1]
Question 1
Name a time you dealt with a difficult customer service experience.
Applied online via indeed and had a video interview within about a month after applying. Not a difficult process and questions were mainly behavioural questions centred around communication skills and problem solving in different situations
Interview questions [1]
Question 1
Questions about communication and dealing with difficult situations
I had a call from recruiter with some basic questions and then I did a digital interview with recorded answers followed by a call from recruitment offering me a role
Interview questions [1]
Question 1
Describe a time you have used great customer service
Candidates applying for Customer Service Advisor roles take an average of 14 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Santander overall takes an average of 23 days.
Common stages of the interview process at Santander as a Customer Service Advisor according to 2 Glassdoor interviews include:
Phone interview: 33%
One on one interview: 33%
Skills test: 17%
Drug test: 17%
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