I applied online. The process took 2 weeks. I interviewed at Santander (Reading, PA) in Dec 2015
Interview
Basic, standard interview. Description of job duties, general questions about past employment and education. I asked general questions about opportunities to advance, general pay scale, hours, etc. Interviewer was friendly and upbeat and able to answer all of my questions.
Had to go online for a video interview (same day as I applied) and answer basic customer service questions which where not difficult. The setup to access the service was quite easy too.
Interview questions [1]
Question 1
Name a time you dealt with a difficult customer service experience.
Applied online via indeed and had a video interview within about a month after applying. Not a difficult process and questions were mainly behavioural questions centred around communication skills and problem solving in different situations
Interview questions [1]
Question 1
Questions about communication and dealing with difficult situations
I had a call from recruiter with some basic questions and then I did a digital interview with recorded answers followed by a call from recruitment offering me a role
Interview questions [1]
Question 1
Describe a time you have used great customer service