Scotiabank Account Manager interview questions

The interview process consisted of both a phone interview and a 1:1 interview. I was contacted by a HR rep for the phone interview, and the phone interview itself took around 1 hr in total. The HR asked many questions, some based on your prior experiences and many are behavioral and situational questions. They prefer you to answer the situational questions with the STAR method, stating situation, the people involved, action and result. One day after the phone interview, I received a call for the 1:1 interview at a branch. The 1:1 interview asked behavioral and situational questions.

The first part consisted of a very formulaic telephone interview of about 15 minutes, asking typical 'tell me about a time when' questions. The second part, about a week later, was a skills test which tested typing, computer use, listening and writing skills, and had a small case-study type call emulation. The next day they called me to schedule a face to face interview which took about an hour and a half, which they describe as a 'behavioural events' style interview, and which I strongly recommend googling and preparing specific answers for prior to your interview.