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Scotiabank Call Centre Representative Interview Questions

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Call Centre Representative Interview

Nov 2, 2015

Anonymous Interview Candidate

No offer

Neutral experience

Average interview

Application

I applied through an employee referral. The process took 3 days. I interviewed at Scotiabank (Toronto, ON) in Oct 2015

Interview

I applied this position through referral, and first step to record a virtual interview-8 questions, second interview with HR, he is very nice and asking all questions about the resume, third interview with two call centre managers, they asked lots of behavior question

Interview questions [1]

Question 1

What do you do if you get a call from a angry customer?

Answer question

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