Customer Service Representative applicants have rated the interview process at Sears with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 56% positive. To compare, the company-average is 54.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 9 days to get hired, when considering 32 user submitted interviews for this role. To compare, the hiring process at Sears overall takes an average of 13 days.
Common stages of the interview process at Sears as a Customer Service Representative according to 32 Glassdoor interviews include:
One on one interview: 21%
Drug test: 18%
Phone interview: 17%
Skills test: 13%
Background check: 11%
Personality test: 5%
IQ intelligence test: 5%
Presentation: 4%
Group panel interview: 3%
Other: 3%
Here are the most commonly searched roles for interview reports -
I applied through other source. The process took 1 day. I interviewed at Sears (Regina, SK) in Nov 2015
Interview
The interview was easy. I was interviewed by the general manager at Sears. He asked me some friendly questions, and then asked about my availability of the schedule. Overall, the whole interview process was positive.
Interview questions [1]
Question 1
introducing yourself, why you would like to work at Sears, tell me your previous experience about customer service
I applied online. I interviewed at Sears (Texas, GA)
Interview
Very easy and so straight forward with a level of desperation that only a sears employee would be able to understand. Questions were asked and answered. Interview process was so very full of questions and answers
I applied online. I interviewed at Sears (Texas City, TX) in Jan 2024
Interview
The interview was for only 30 minutes. The process was very quickly. I was extended an offer but I declined the offer. The customer service position was for a part time.
Interview questions [1]
Question 1
Tell me about a time you had to deal with a customer
The interview process was in a mall and it was a group interview, mainly just asked previous experience and wanted to know work availability/transport. They did not seem super harsh