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      Sears

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      Customer Agent Interview

      Nov 9, 2011
      Anonymous Interview Candidate
      Tempe, AZ
      No offer
      Negative experience
      Average interview

      Application

      The process took 1 day. I interviewed at Sears (Tempe, AZ) in Oct 2011

      Interview

      Went through an extensive online interview / application process navigating through several different screens and support companies. One test consisted of 185 questions relating to scenarios in sales to customers. Another test took me to a screen at some other firm that collected information for background checks. During the process I had to block an attempt to install a tracking cookie on my computer and also found an attempt to install a keylogger to monitor what keys I was entering in response to certain questions. At end of process was given no feedback on test scores and was sent to apply to yet another board also operated by Sears Holdings. Very disappointed by this and will not apply here again.

      Interview questions [2]

      Question 1

      Many questions related to ethical and moral behavior and commitment to customers and honesty in the workplace. Example, if a customer was angry you would do the following... and then 5 choices A, to E. or It's OK to take something home some times if it's not needed.
      1 Answer

      Question 2

      Personal questions regarding past salaries and age such as when were you born.
      1 Answer

      Sears interviews FAQs

      • Candidates applying for Customer Agent roles take an average of 1 day to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Sears overall takes an average of 13 days.
      • Common stages of the interview process at Sears as a Customer Agent according to 1 Glassdoor interviews include:

        IQ intelligence test:  25%

        Other:  25%

        Personality test:  25%

        Skills test:  25%

      • Here are the most commonly searched roles for interview reports -

        1. Sales Associate(1259) ;
        2. Cashier(836) ;
        3. Sales Associate/Cashier(259) ;
        4. Consultative Sales Associate(196) ;
        5. Manager(185) ;
        6. Customer Service Representative(168) ;
        7. Store Manager(149) ;
        8. Sales Consultant(137) ;
        9. Backroom Associate(113) ;
        10. Sales(113) ;
        11. Retail Sales Associate(111) ;
        12. MCA(107) ;
        13. Assistant Manager(99) ;
        14. Assistant Store Manager(86) ;
        15. Director(80) .


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      Jobs at Sears

      112 jobs in United States
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