Customer Service Representative applicants have rated the interview process at Sears with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 56% positive. To compare, the company-average is 54.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 9 days to get hired, when considering 32 user submitted interviews for this role. To compare, the hiring process at Sears overall takes an average of 13 days.
Common stages of the interview process at Sears as a Customer Service Representative according to 32 Glassdoor interviews include:
One on one interview: 21%
Drug test: 18%
Phone interview: 17%
Skills test: 13%
Background check: 11%
Personality test: 5%
IQ intelligence test: 5%
Presentation: 4%
Group panel interview: 3%
Other: 3%
Here are the most commonly searched roles for interview reports -
I applied in-person. The process took 2 weeks. I interviewed at Sears (Round Rock, TX) in May 2012
Interview
Put in an application on site, scheduled an interview for a few days from then. Brief interview, quick roleplay, discussion of schedules and compensation. One of the floor managers was involved, as well as a recruiter. Can't say much more than that.
Interview questions [1]
Question 1
Describe a time when you had to resolve a complex situation.
I applied online. I interviewed at Sears (Texas, GA)
Interview
Very easy and so straight forward with a level of desperation that only a sears employee would be able to understand. Questions were asked and answered. Interview process was so very full of questions and answers
I applied online. I interviewed at Sears (Texas City, TX) in Jan 2024
Interview
The interview was for only 30 minutes. The process was very quickly. I was extended an offer but I declined the offer. The customer service position was for a part time.
Interview questions [1]
Question 1
Tell me about a time you had to deal with a customer
The interview process was in a mall and it was a group interview, mainly just asked previous experience and wanted to know work availability/transport. They did not seem super harsh