Customer Service Associate applicants have rated the interview process at Sears with 1.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 64% positive. To compare, the company-average is 54.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate roles take an average of 4 days to get hired, when considering 11 user submitted interviews for this role. To compare, the hiring process at Sears overall takes an average of 13 days.
Common stages of the interview process at Sears as a Customer Service Associate according to 11 Glassdoor interviews include:
One on one interview: 28%
Skills test: 22%
Drug test: 13%
Presentation: 9%
IQ intelligence test: 9%
Background check: 6%
Group panel interview: 3%
Other: 3%
Personality test: 3%
Phone interview: 3%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at Sears (Phila, PA) in Mar 2015
Interview
Very quick and easy interview. Had to apply online. Application does take a while because you input your personal information then are asked a lot of behavioral questions. After that you should call the store to ask about the status of your application. Go in for an interview then take a drug test if you’re hired.
I applied online. The process took 2 days. I interviewed at Sears (Winter Park, FL) in Dec 2015
Interview
You are placed in a room with about 5 other people and asked to a bunch of questions. After they go around the room a few times asking questions they tell you they are leaving the room and hand you a card with different products. Once they come back into the room you have to come up with a convincing gimmick as to why your product is better than the person next to you
Interview questions [1]
Question 1
Name a time when you had a difficult time with a customer and the resolution
I applied in-person. The process took 1 day. I interviewed at Sears (Tucson, AZ) in Sep 2015
Interview
They bring you in have you listen to calls with a staff member. Then have you fill out a questionnaire. Then you go to the office and get asked behavioral questions.