Long online application and survey. Then after about a month, got a call to come in. First meeting was with the Head Cashier for a group interview. Lasted about 15 minutes. Basic Questions and asked for examples of how to handle situations. Then immediately called up for the second part the the assistant manager. Same thing, similar questions, done in pairs with another interviewee. Was immediately given an appointment for a final interview. Final interview was a large group interview with the GM. Very open feel, more casual. She wanted to see how social we were and how we would handle speaking to customers. Was called the next day and offered a position pending drug test.
Interview questions [1]
Question 1
Tell us a time when you had an upset customer and how did you resolve the situation.
Tell us a time you went above and beyond in the name of customer service.
The interview process was alright. Not the worst interview process but also not the best interview process. I would go through the process again. I would recommend the interview process to others
I applied in-person. The process took 3 days. I interviewed at Sears (Clay, NY)
Interview
It was my first job, and it was a fairly standard interview at the time. It was difficult, because the hiring manager was not there, despite having should been. I was told to check back for three days in a row, before the person that made me the offer just happened to be there and decided to conduct an interview after three days of checking back.
The interview process at Sears was simple and straightforward—just one interview with basic questions about availability, work experience, and customer service. I felt comfortable and got hired quickly. I started off as seasonal
Sales Associate applicants have rated the interview process at Sears with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 54% positive. To compare, the company-average is 54.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Sales Associate roles take an average of 7 days to get hired, when considering 362 user submitted interviews for this role. To compare, the hiring process at Sears overall takes an average of 13 days.
Common stages of the interview process at Sears as a Sales Associate according to 362 Glassdoor interviews include:
One on one interview: 29%
Drug test: 18%
Background check: 17%
Skills test: 12%
Personality test: 8%
Phone interview: 5%
Presentation: 4%
IQ intelligence test: 3%
Group panel interview: 3%
Other: 2%
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