I applied online. I interviewed at SeekOut (Washington, MO) in Feb 2026
Interview
The intetview had multiple stages:
1st HR
2nd Hiring Mgr
3rd Hiring Mgr and another CSM : assessment
4th Head of Product
5th VP of Sales
6th CEO
After no shows of some of them, replacements and resheduling I completed ALL stages.
And I have received regular rejection letter without giving any specific update/feedback or reasoning, I found thid unprofessional and very direspectful towards an applicant waisting so much time and going through all stages.
Interview questions [1]
Question 1
They asked about my current role and how I handle difficult client, basic questions.
The process took 2 weeks. I interviewed at SeekOut (Bellevue, WA)
Interview
Fairly easy going, conversationally based dialogue centered around previous CSM and recruitment experience.
They run a pretty elementary Customer Success process where there is essentially no specialization within the company. You own basically all interaction with the customer following implementation. Successfully obtaining renewals will be your primary KPI.
Interviewers kept it simple and did not overcomplicate the process. I was given timely feedback following each interview as well.
Interview questions [1]
Question 1
What does a typical day in your current role look like?
Customer Success Manager (CSM) applicants have rated the interview process at SeekOut with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 67.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager (CSM) roles take an average of 14 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at SeekOut overall takes an average of 25 days.
Common stages of the interview process at SeekOut as a Customer Success Manager (CSM) according to 2 Glassdoor interviews include:
Phone interview: 29%
One on one interview: 29%
Skills test: 14%
Group panel interview: 14%
Presentation: 14%
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